AirtelTez Portal (Airtel Payments Bank Retailer Portal) is the official browser-based banking platform hosted at portal.airtelbank.com/RetailerPortal. It allows authorized Business Correspondents (BC Agents) and retailers to deliver comprehensive banking, Aadhaar-enabled payments (AePS), utility collections, and account opening services on a PC or laptop.
While the Airtel Mitra mobile app handles point-of-sale transactions on smartphones, the AirtelTez web portal provides high-speed processing, biometric scanner integration, and printable passbooks for daily customer operations.
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Quick Portal Overview
- The official AirtelTez Retailer Portal URL is portal.airtelbank.com/RetailerPortal/.
- Retailers log in using their registered LAPU mobile number and Airtel Mitra account password.
- First-time browser logins mandate One-Time Password (OTP) verification for enhanced merchant security.
- Supported services include AePS cash withdrawal, balance check, DMT money transfer, and savings account opening.
- Airtel Payments Bank merchant support is reachable at 8800688006 or 400 (from Airtel numbers).
What is the AirtelTez Portal?
The AirtelTez portal is the web interface of Airtel Payments Bank designed specifically for certified retailers and banking correspondents. Operating on desktop web browsers, the portal connects directly with the National Payments Corporation of India (NPCI) and UIDAI networks to authorize biometric withdrawals and domestic money remittances.
Retailers use their LAPU (Local Application Payment Unit) merchant credentials to access the same wallet balance and transaction ledger available inside the Airtel Mitra Android app. Through this desktop console, BC agents can service walk-in customers with deposit facilities, bill payments, and instant passbook generation without relying on small smartphone screens.
Official AirtelTez Portal Directory & Contacts
Always access Airtel Payments Bank retailer services through verified institutional domains. Avoid logging into unauthorized third-party links to prevent wallet credential theft or biometric token compromise.
| Service / Resource | Official Web Link / Number | Platform | Primary Purpose |
|---|---|---|---|
| AirtelTez Retailer Login | portal.airtelbank.com/RetailerPortal | Web (Desktop / Laptop) | Primary merchant sign-in, AePS dashboard & passbook printing |
| AirtelTez Password Reset | portal.airtelbank.com/RetailerPortal/forgotpwd | Web | Self-service password recovery via registered LAPU OTP |
| Airtel Payments Bank Official Site | airtel.in/bank | Web | Corporate information, savings accounts, and partner onboarding |
| Retailer Helpline (From Airtel) | 400 | Phone | Direct merchant customer care for transaction disputes |
| Universal Merchant Helpline | 8800688006 | Phone | Toll-free customer and merchant banking support |
| Official Support Email | wecare@airtelbank.com | Written grievance escalation and technical assistance |
Prerequisites for AirtelTez Portal Login
Before logging into the AirtelTez web dashboard on a computer, verify that you have the required credentials and hardware drivers:
- Active BC Agent ID: An approved and active Airtel Payments Bank Business Correspondent profile.
- Registered LAPU Number: The primary 10-digit mobile number assigned to your retailer account and used in the Airtel Mitra app.
- Retailer Password: The confidential alphanumeric password created during merchant onboarding.
- Registered Device for OTP: Your registered SIM card must be active to receive the 6-digit authentication OTP during new device verification.
- Biometric Scanner & RD Service: A certified USB fingerprint scanner (Mantra MFS100 or Morpho MSO 1300 E3) with installed Windows RD Service drivers for AePS transactions.
How to Login to AirtelTez Portal on PC (Step-by-Step)
Logging into Airtel Payments Bank on a PC or laptop takes less than two minutes. Follow these official steps to access your retailer console:
Open the Official AirtelTez Login Page
Launch Google Chrome on your computer and navigate to portal.airtelbank.com/RetailerPortal. Confirm that the browser address bar displays a secure HTTPS padlock icon.
Select Your Profile Role
On the login screen, choose Retailer from the profile selection menu to load the merchant authentication fields.
Enter Your LAPU Mobile Number
Type your 10-digit registered Airtel Payments Bank retailer number (LAPU mobile number) into the username input field.
Enter Your Account Password
Input your confidential Airtel Payments Bank password. This is the exact same password you use when signing into the Airtel Mitra mobile app.
Complete OTP Verification (If Prompted)
When logging in from a new desktop computer or cleared browser session, click Login. Enter the 6-digit one-time password received on your registered mobile number and click Verify.
Access the Merchant Workspace
Once authenticated, your AirtelTez dashboard opens, displaying your live Distributor/Merchant Wallet balance, AePS cash withdrawal counters, and service shortcuts.
Key Banking Services Available on AirtelTez Dashboard
The AirtelTez desktop portal replicates and expands the banking utilities found in the Mitra mobile app, providing faster navigation for high-volume retailers:
- AePS Cash Withdrawal: Withdraw cash for customers using their Aadhaar number and biometric fingerprint verification across all major Indian banks.
- Balance Enquiry & Mini Statement: Check available bank balances and print recent transaction summaries for walk-in banking customers.
- Domestic Money Transfer (DMT): Remit funds instantly to any NEFT/IMPS bank account in India with instant SMS confirmation.
- Cash Drop & CMS Collection: Collect EMI payments and cash drops for microfinance companies, logistics partners, and non-banking financial companies (NBFCs).
- Savings Account Opening: Open fresh Airtel Payments Bank savings accounts with zero paperwork through Aadhaar e-KYC.
- Airtel Passbook Download & Printing: Download customer account passbooks in PDF format and print hard copies directly from your computer printer.
- Utility Bill Payments (BBPS): Collect payments for electricity, gas, municipal water, landline broadband, and DTH recharges.
How to Reset Forgotten AirtelTez Password
If you have forgotten your password or your account is locked due to incorrect attempts, recover access using the official self-service reset page:
Open the Forgot Password Gateway
Navigate to the dedicated password reset page at portal.airtelbank.com/RetailerPortal/forgotpwd.
Enter Your Registered LAPU Number
Type the 10-digit mobile number associated with your Airtel Payments Bank retailer account and click Get OTP.
Enter One-Time Password
Check your mobile inbox for the 6-digit verification code sent by Airtel Bank and input it into the verification box.
Set and Confirm a New Password
Create a secure new password containing uppercase letters, numbers, and special characters. Retype the same password into the confirm field.
Submit and Log In
Click Reset Password. Once confirmed, return to the main login page and sign in with your updated credentials.
Crucial Merchant Security Advisory
Never share your LAPU login password, mPIN, or OTP with anyone over the phone. Airtel Payments Bank representatives and distributors will never ask for your confidential password or OTP. Sharing credentials can lead to fraudulent wallet withdrawals and account suspension.
Recommended Browser and Driver Configuration for PC
To ensure smooth AePS transactions without biometric scanning failures, configure your computer according to these specifications:
| Hardware / Software | Recommended Configuration | Purpose |
|---|---|---|
| Web Browser | Google Chrome (Latest Version) | Optimal WebUSB and JavaScript execution for portal scripts |
| Operating System | Windows 10 or Windows 11 (64-bit) | Full compatibility with OEM biometric driver services |
| Biometric Devices | Mantra MFS100 / Morpho MSO 1300 E3 | UIDAI-certified L0 and L1 fingerprint capture devices |
| Driver Package | Latest OEM RD Service Driver | Bridges USB biometric sensor with Chrome browser |
| Network Speed | Minimum 5 Mbps Stable Broadband | Prevents transaction timeouts during NPCI bank authorization |
