This comprehensive GeM Portal Login & Registration Guide provides step-by-step instructions for Government e-Marketplace (GeM) Portal login, seller registration, buyer onboarding, and the bidding process. Follow this guide to navigate government procurement smoothly and securely.

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What is GeM Portal (Government e-Marketplace)?

The Government e-Marketplace (GeM) is the official National Public Procurement Portal of India, managed by the Ministry of Commerce and Industry. It provides an end-to-end online marketplace where Central and State Government Ministries, Departments, Public Sector Undertakings (PSUs), and Autonomous Bodies procure common-use goods and services directly from verified sellers and MSMEs.

• Official Portal: https://gem.gov.in/
• Official SSO Login Link: https://sso.gem.gov.in/ARXSSO/oauth/doLogin

1. GeM Portal Login Guide (For Buyers & Sellers)

Whether you are a Government Buyer or an authorized Seller/Service Provider, access your dashboard using the unified GeM Single Sign-On (SSO) login system.

Step-by-Step Login Process

1. Visit the official GeM website at https://gem.gov.in/.
2. Click on the Login button located at the top-right corner.
3. Enter your GeM User ID and type the characters shown in the Captcha box.
4. Click Submit.
5. Enter your account Password (or opt for OTP authentication on your registered mobile/email).
6. Click Login to access your buyer or seller dashboard.

Security Tip: Always verify that the URL bar starts with https://gem.gov.in/ or https://sso.gem.gov.in/ before entering your credentials.

2. GeM Seller Registration Guide

Listing your products and services on GeM opens direct business access to thousands of government departments and procurement agencies across India.

Eligibility & Documents Required

Ensure you have the following documents ready before starting seller registration:

• Business Registration: Proprietorship, Partnership, LLP, Private Limited, or PSU details
• PAN Card: Business PAN or Proprietor PAN linked with Aadhaar
• GSTIN: Active Goods and Services Tax Identification Number
• Udyam Registration Certificate: Highly recommended for MSME tax and EMD exemptions
• Bank Account Details: Active current account details and cancelled cheque
• Income Tax Return (ITR): ITR acknowledgment for the last 3 financial years (for bid eligibility)

Step-by-Step Seller Onboarding Flow

1. Go to gem.gov.in and navigate to Sign Up → Sellers / Service Providers.
2. Review the Terms and Conditions and click Continue.
3. Verify your organization type and authenticate via Aadhaar / PAN verification.
4. Enter your organization details, registered address, and key contact person information.
5. Verify your official email ID and mobile number via OTP.
6. Complete tax verification (GSTIN link) and bank account verification.
7. Once verified, access your Seller Catalogue to upload product listings or service offerings.

3. GeM Government Buyer Registration Guide

Government organizations register under a hierarchical structure comprising Primary Users and Secondary Users.

Primary User vs. Secondary User

• Primary User (HOD / Competent Authority): Registers the organization on GeM. The Primary User does not participate directly in purchasing; instead, they create and supervise Secondary User roles.
• Secondary Users:
  • Buyer: Authorized officer who initiates direct purchases, L1 comparisons, and bids.
  • Consignee: Officer responsible for receiving goods/services and issuing Provisional Receipt Certificates (PRC) & Consignee Receipt and Acceptance Certificates (CRAC).
  • Paying Authority: Officer responsible for processing invoice payments within mandatory timelines.

Buyer Registration Steps

1. Visit gem.gov.in and click Sign Up → Buyers.
2. Select your organization category (Central Ministry / State Government / PSU).
3. Enter the Primary User's Aadhaar/PAN details and official government email ID (@gov.in or @nic.in).
4. Authenticate via OTP and set up organizational roles for Secondary Users.

4. Key Procurement Features on GeM

• Direct Purchase: Instant purchase of goods up to ₹50,000 without price comparison (from any available seller meeting quality standards).
• L1 Comparison: For purchases between ₹50,000 and ₹10 Lakhs, buyers compare at least 3 OEMs/Sellers and procure from the lowest bidder (L1).
• Bidding & Reverse Auction (RA): Mandatory for procurements above ₹10 Lakhs, ensuring transparency and competitive pricing.

5. Troubleshooting & Support

• Forgot Password: Click on Forgot Password on the login page, enter your GeM User ID, and reset via email/mobile OTP.
• Account Locked / Inactive: If your account is locked due to inactivity or failed login attempts, wait 30 minutes or reset your password.
• Helpdesk Support: Toll-Free numbers: 1800-419-3436 / 1800-102-3436 (Monday to Saturday, 8:00 AM – 8:00 PM).